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TERMS OF SALE

Preamble

The following general terms of sale bind to its customers the New “Compagnie Thermale” of Plombieres and the New Company of the “Résidences Napoléon”. Any order indicates on behalf of the purchaser, the acceptance of the general conditions of sale. The information appearing in the brochure (pictures and description of stay) are indicative and non-contractual.

Reservation – Payement

Spa treatments 21 days: Reservations can be made up to 48 hours before the arrival at the spa, by phone, with the online form or by returning the booking form by postal service. Any reservation can only be final if it is accompanied by a deposit: – 90 € for the booking of spa treatments; – 30% of the total amount for the reservation of accommodation at Napoleon Residences (Grand Hotel, Le Beausejour, Le Parc Tivoli). The balance of the stay is to be paid 1 month before arrival. Accommodation, Spa & Treatments, Hotel & Spa: Reservations can be made via the Internet at any time or by phone 24 hours before arrival. Reservations can only be final if: – for offers below € 500, the total amount of the stay has been paid. – For offers over € 500, 30% deposit has been settled. In all cases, the balance is to be paid 1 month before the arrival of the customer.

The payment of the deposit is done by credit card or by check, and if desired, by holiday checks for the reservations of lodging only. The deposit is not refundable.

The New Company of Napoleon Residences (Grand Hotel, Le Beausejour, and Parc Tivoli) will confirm (subject to availability) the booking of accommodation by mail or mail. This confirmation will specify in particular the rates, the reserved packages, the dates of stay and will formalize the final contract. The New Plombieres Thermal Company (Plombieres Spa, Calodae Spa) will confirm (subject to availability) the booking of spa treatments by mail or by post. This confirmation will specify the booked packages, the start date of the stay and the care facility.

Rates

Our rates are inclusive of all taxes. All our prices are in € and are subject to change without notice. Except in the case of a particular promotional offer, the rates applied are those in the brochure at the time of booking. For Napoleon Residences (Grand Hotel, Le Beausejour, and Parc Tivoli), extras (drinks, telephone …) are to be paid on the day of your departure at the reception of the Grand Hotel ***.

During your stay

For housing accommodation at the Napoleon Residences (Grand Hotel, Le Beausejour, Le Parc Tivoli), at your arrival, you will be able to check into your room starting 3:00pm. On the day of your departure, the rooms must be vacated at 12:00pm. After this time, an additional night will be charged. For treatments at the Calodae Spa and Baths, access is based on the schedules mentioned in the schedules. For hygiene and safety measures, sandals are mandatory (possibility of purchase at the spa). The bathrobe is available on site.

Caution

For guests staying in residence (Beausejour, Parc Tivoli), a deposit check of 200€ will be requested when entering the apartment. It will not be cashed but will be returned within a maximum within one month of departure after a thorough check of the premises. Some of the security deposit may be used to in case of missing material, broken or to deteriorations requiring the intervention of a cleaning company or construction work.

Flexible rate for housing accommodations are refundable up to 48 hours before the arrival. Special rates apply for the 21-day spa treatments, mini-cures and Hotel & Spa stays are calculated on a basis of special rates. They are non-cancellable and non-refundable. The treatments reserved for the Balneo-Roman Spa are not refundable.

Legal Notice

The New Plombieres “Compagnie Thermale” and “Résidences Napoléon” company, undertake to respond to any claim from its customers and patients. In case of dispute, only the Court of Epinal will be competent.

Privacy Policy

Personal data: The information that concerns you is intended for New Plombieres “Compagnie Thermale” and “Résidences Napoléon” company. We will not pass them on to third parties. You have the right to access, modify, rectify and delete data concerning you (article 34 of the “Informatique et Libertés” law).

Intellectual Property

The New Plombieres “Compagnie Thermale” and “Résidences Napoléon” company inform their website users that all the information contained therein is protected by the legal provisions relating to intellectual property rights. As such, the New Plombieres “Compagnie Thermale” and “Résidences Napoléon” company inform its users that all trademarks used in the website are registered trademarks and that the photographs and illustrations contained therein are protected by copyright. The information and data thus protected are the property of the New Plombieres “Compagnie Thermale” and “Résidences Napoléon” company. Any representation, reproduction, use, adaptation or modification in whole or in part, as well as any exploitation even partial of these data is prohibited without the preliminary authorization of the general manager of the New Plombieres “Compagnie Thermale” and “Résidences Napoléon” company.